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Job Information

Providence Executive Director, IS Applications in Missoula, Montana


Remote Opportunity [ Eligible states: WA, OR, CA, MT, AK, TX, and NM ]

The purpose of this position is to provide excellence in application leadership which includes, implementations and support for Providence St Joseph Health and affiliated organizations and their instances of Epic, with a focus on Cardiology, Medical Diagnostic Imaging (X-ray, CT, MRI), Patient Monitoring, and dictation applications. The essential functions of this position include executing and driving application strategic plans, roadmap deployment, resource planning and utilization, direction of application services operational support initiatives, vendor management, budget management within respective application focus areas. This includes the identification, assessment, and execution of individual application road maps, requirements, sponsorship of implementation activities, production support of applications within span of control, and effective management of vendor relationships. This position is responsible for budgeting, leading, mentoring and developing directors and managers as well as other staff. This position will work in close collaboration with executives, clinical governance and other senior leaders across the PSJH and affiliates. This position is responsible for the overall integrity of the application build and infrastructure, the success of application integration, product introductions, and may also have accountability for other services and business relationships.


  • Maintains relationships with key business partners and other senior leaders, as well as key contacts in the IT industry in order to leverage best practices, and to evaluate and manage emerging technologies.

  • Supports appropriate service delivery models for core application functions by defining, delivering and improving services for the enterprise and its caregivers.

  • Ensures that the Epic applications division supports IS services and systems effectively, and partners with business and clinical leadership to meet organizational objectives and strategic goals.

  • Manage customer expectations regarding the success of Information Services strategies and projects; ensures measurable outcomes are defined and reported for each strategy or project.

  • Responsible for working with key stakeholders including executives, senior leaders, and a variety of customers to identify and deliver technical solutions that are effective and user-friendly, and support strategic initiatives, business and clinical outcomes.

  • Ensures the performance of applications and evaluates the performance of services on the basis of specific KPIs.

  • Manages budgeting and expenditures for applications, staff and services within a defined span of control. Develops budgets in partnership with Vice President to achieve IS financial targets.

  • Directs and oversees compliance with policies and procedures for applications that impact all of PSJH.

  • Attracts, hires, trains, motivates, retains, and develops a team of first-rate professionals to perform the responsibilities of applications management.

  • Maintains internal operations in order to meet or exceed Service Level Agreements, Operating Level Agreements, and associated KPIs.

  • Responsible for coordinating and facilitating teamwork with multidisciplinary groups, building and reaching consensus; agreeing upon a course of action where there are multiple perspectives.

  • As appropriate, manages and/or escalates critical issues problems or delays in production, projects or other initiatives that have an impact on the customer.

  • Actively oversees the optimization of processes to improve service delivery, increase value and promote customer service and satisfaction.

  • Responsible for executing application strategic plans and product roadmap, its benefits and integration points for Providence St. Joseph, and the ways in which it supports the organizations strategies and stated outcomes objectives.

  • Responsible for teams success of Epic programs: Gold Stars, Staying Current and Honor Roll.

  • Responsible to understand the key deliverables and interdependencies of Epic modules and integration with other applications and major platforms.


  • Bachelor's Degree in Computer Science, Business Management, Information Services; or equivalent education/experience

  • 10 or more years of Information Services leadership experience

  • 5 years of experience working in a healthcare environment

  • 3 years of leadership in an IS Application environment

  • Upon hire: Applicable Epic Certification when required is to be completed within 3 months of last class required for certification

  • Upon hire: Some application suites require advanced application certification as demonstrated by a current application software certification requirement (i.e., Epic)

  • Within 90 days of hire: Epic Certification

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 236994
Company: Providence Jobs
Job Category: Applications
Job Function: Information Technology
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 4011 SS IS CRCA CARD APP
Address: WA Renton 2201 Lind Ave SW
Work Location: Enterprise Information Svcs-Renton
Pay Range: $84.47 - $149.36
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.

Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.