Providence Diversity

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Job Information

Providence Digital Innovation Group Manager System Software Engineering DIG in Redmond, Washington


This is a first level management position for a software development team building next-gen infrastructure tools for our healthcare incubation platform.

You are a seasoned, fully functioning member of the development team, and apply a wide variety of concepts, practices, and procedures to resolve a wide range of issues in creative ways. At this level, you enable the team to operate at their best, by setting standards for code\design\operational reviews, as well as individual 1:1s, coaching, and performance reviews. You have led Agile development ceremonies on an engineering team and own the teams' continuous improvement mechanisms. You set the competency bar for hiring engineers on your team. You communicate proactively and effectively to the product org and senior management. You are able to work independently in your areas of expertise and are at times the lead engineer. In addition to a software engineering centric view of the world, you are a capable engineer who understands the nuances of OS level concepts on a *NIX system, networking concepts in the cloud e.g. route tables and NAT gateways, security best practices as applies across the OSI stack and a champion of quality and operational best practices of running 24x7 applications in a distributed, fault-tolerant and secure environment. You may sometimes ask for general guidance on new projects or unfamiliar areas.

This is a vital management role for the Digital Innovation Group at Providence. Key goals are:

  • Lead SRE team and engineers to deliver reliable cloud infrastructure and tools.

  • You will be a hands-on leader reviewing infrastructure as code, defining product architecture, and defining what success looks like for SRE.

  • Develop effective relationships with your peers, internalize feedback, and get buy-in for the needs of the engineering team.

  • Support engineering teams to plan, estimate, and deliver supporting infrastructure for their projects and product verticals

  • Develop Infrastructure Roadmaps and Operational Reviews for maintaining Cloud infrastructure uptime and lifecycle

  • Ride the crest of the tech wavefront with a voracious appetite for current technology trends around the world.

  • Manage, hire and develop a world-class SRE team.

  • Promote a culture of diversity and equity through hiring and developing talent and delivering the right products that support these values.


Technical Leader:

  • Set and deliver success metrics for an engineering team including velocity\delivery, code quality, and operational effectiveness.

  • Guide and mentor team members regarding best practices including design and deployment reviews.

  • Have good knowledge Cloud Networking Infrastructure.

  • Have an in-depth understanding of how modern day web application stacks are built.

  • Be aware of best practices for observability, availability, latency, scalability and efficiency of distributed systems and applications.

  • Have intermediate to advanced knowledge in systems administration at the virtualization layer on *NIX systems.

Quality Champion:

  • Set "done" criteria for engineering work including design\code reviews, automated test coverage, internationalization, scale\performance concerns, multi-tenancy, and operational effectiveness.

  • Owns continuous improvement mechanisms for their team.

Operational Excellence:

  • Manages the support and maintenance of an engineering team - including installation, triage, documentation, debugging.

  • Ensures an appropriate continuous integration and delivery pipeline is in place for their products, which automatically deploys and tests product to multiple tiers (stage, prod), and tenants.

  • Sets standards for monitoring operational effectiveness of their product including uptime, error rates, and root cause analysis, and change management.

  • Collaborate effectively across multiple teams and related Product and UX stakeholders.


  • You are actively involved in hiring, set the bar for technical competency for your team.

  • You complete regular goals, 1:1s, and performance reviews for your team.


  • Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Mathematics or other related scientific or engineering fields. A master’s degree (or PhD) is preferred.

  • At least 6 years of relevant industry experience shipping world class products. Demonstrated ability to build engaging mobile front ends with back-end services designed to scale. Experience with Kubernetes and Node.js is a plus.

  • At least 2 years of experience leading teams of software engineers delivering software, including setting standards for design\code\deployment best practices, and operational effectiveness.

  • At least 2 years of experience leading teams of software engineers delivering cloud-based infrastructure as code solutions using tools like Terraform, Ansible, etc.

  • At least 2 years of experience with Systems, Network and Application security best practices, threat models, defensive security best practices, writing code to test systems and applications by employing techniques such as Penetration Testing and Chaos Engineering.

  • Recent hands-on development experience setting standards for design/code/deployment best practices, and operational effectiveness.

  • Collaboration within a global environment--in-country and international teams.

  • Excellent communication and presentation skills with success in effectively communicating at all levels of an organization.

  • Organizational development skills. Positive mind set with the proven ability to build a strong organization with a positive culture.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment.

We are committed to cultural diversity and equal employment for all individuals. It is our policy to recruit, hire, promote, compensate, transfer, train, retain, terminate, and make all other employment-related decisions without regard to race, color, religious creed (including religious dress and grooming practices), national origin (including certain language use restrictions), ancestry, disability (mental and physical including HIV and AIDS), medical condition (including cancer and genetic characteristics), genetic information, marital status, age, sex (which includes pregnancy, childbirth, breastfeeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, genetic information, and military and veteran status or any other applicable legally protected status. We will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified caregiver or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

We are a community where all people, regardless of differences, are welcome, secure, and valued. We value respect, appreciation, collaboration, diversity, and a shared commitment to serving our communities. We expect that all workforce members in our community will act in ways which reflect a commitment to and accountability for, racial and social justice and equality in the workplace. As such, we will maintain a workplace free of discrimination and harassment based on any applicable legally protected status. We also expect that all workforce members will maintain a positive workplace free from any unacceptable conduct which creates an intimidating, hostile, or offensive work environment.

Requsition ID: 229332
Company: Providence DIG Jobs
Job Category: Development/Engineering
Job Function: Information Technology
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 4007 SS INN DIG PRODUCT 2
Address: WA Redmond 17425 NE Union Hill Rd
Work Location: Redmond Junction At Bear Creek
Pay Range: $73.24 - $124.70
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.

Providence Digital Innovation Group is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.